RETURNS & EXCHANGES
returns and refunds
We hope you are happy with your purchase from BEES, for any reason, you would like to return an item, we are here to help. Items can be returned within 14 days of delivery. after which the refund will be automatically issued.
Let's start with the return or exchange. If you need more information, see below
Follow the procedures below to correctly make your return or exchange.
*You can return any purchase by independently sending the item or items to be returned to the address:
Bees SRL Via Antiniana, 115 Pozzuoli (NA) - 80078
*timing and conditions
- The return can be made within 14 working days, only if the items still have the guarantee seal and pass the quality control.
- Processing times for returns and subsequent refunds can take up to 10 working days; or up to 30 in case of refund on IBAN for cash on delivery. *Shipping costs incurred at the time of ordering will not be refunded*
-We will issue the refund to the payment method associated with the purchase as soon as the goods arrive at the location.
- For orders placed during BLACK FRIDAY/CYBERMONDAY the same purchase price will be guaranteed via a discount code.
Frequent questions
Frequently Asked Questions
We hope you are happy with your purchase from BEES. If, for any reason, you wish to return an item, we are here to help.
1) Items can be returned within 14 days of delivery for a refund. Please check all items carefully upon receipt of delivery before removing any attached labels and disposing of any original packaging. Our garments come with a return label attached in a prominent location. If this is removed from your item, you will no longer be eligible to return it.
2) Please note that outbound shipping costs from your original order are non-refundable.
3) Once we receive your return, please allow us up to 10 business days to process it. Your refund. It will be processed when our team approves your return.
4) All items must be returned unworn, unwashed, undamaged, unused, with all tags, linings and packaging and showing any other return labels to receive a refund.
5) All jewelry must be returned unmarked and unscratched in original non-damage packaging and inside a protective shipping box.
6) We reserve the right to refuse any return that shows signs of wear or does not meet our return criteria.
7) If you have any problems with your order upon arrival, please email us immediately at info@beescompany.it so that we can help you resolve the situation as soon as possible.
You can send your return independently using any service you want. In this situation, customers are responsible for the return shipping.
All returns must be sent to the address indicated on the packing slip.
(Returned abroad)
Please mark all customs documents as "RETURNED GOODS", as any returns we receive with unpaid duties, customs or taxes will be rejected.
We recommend sending all returns via a tracked and insured service. If something goes wrong during transportation, you will be covered by your chosen carrier.
*Please be aware that we are not responsible for items that are lost or damaged in transit.
If you choose to spend your return using your service, please email us with your order number, detailing the items you are sending back and the reason before sending the package
info@beescompany.it
1) Pack your items in their original packaging, making sure the box is securely closed.
2) We recommend using a safe corrugated box, if you don't have your original packaging. other containers (envelopes, boxes, etc.) can also be used, but we will not be responsible for any damage to the garment during transport.
3) Please ensure all returned items are sent back in their original packaging with all tags and tags attached.
4) Place the label on top of the box, ready for collection or to be left at the nearest collection point.
We do not make size or model changes for purchased items. If you would like another size or model, we recommend that you place a new order as soon as possible before any return, as we cannot guarantee that the desired item will still be available in stock.
Please note that we are unable to reserve or guarantee stock in advance.
Thanking you for your understanding, we remain available for further information.
If you have opted for a voucher or gift card, you have 12 months to use it from the date of issue. You don't have to use either option in one go, but you have to use it within 12 months.
To apply your credit, simply use the code provided
If you do not use your gift card within 12 months please contact us at info@beescompany.it and one of our team will advise you further.
All successfully returned items will be credited to the original payment method used to purchase the items. Original shipping costs will not be refunded. Please note that refunds may take up to 10 business days to appear in your account due to varying processing times between payment providers.
If you have any questions or would like to discuss the returns process further, please contact us at returns@beescompany.it
CUSTOMIZED ITEMS:
Items that have been personalized ES: initials, writing, personalized buttons, etc. cannot be returned
HANDMADE ITEMS
We would like to point out that hand-MADE items can be returned EX: VINTAGE JEANS JACKET, unless we have specific customizations.
ATTENTION:
If you choose a voucher to spend on the site as the reimbursement method, shipping costs will not be deducted
Do you need help?
CUSTOMER CARE:
Available on weekdays from 09:00 to 18:00.
E-MAIL info@beescompany.it